Placing an Order: 

•     We try to keep products on hand, because each item is made by hand one at a time items not in stock will be made once your order is received and shipped as soon as possible. 
•     Items are normally shipped via USPS Priority Mail.
•     You will receive a confirmation and receipt of your order via email. 
•     You will receive an email notice once your order has been shipped. 
•     If you have a custom request for an item contact us before placing your order.

Return Policy:

• Our goal is for 100% satisfaction guarantee. 
• After receiving your order, if you find that there is a problem or an issue that arises please contact us right away.  
• If you find that you need to return your item, return the item within 30 days of receiving your purchase. The item must be in original like new condition.
• You will receive a full refund for returned items minus shipping costs.
• You are responsible for the return shipping costs. 

          No returns or refunds on custom projects.

Product Care:

• The look of any metal item can change over time do to the elements inside and outside. To help protect your product you will need to apply a recommended wax, oil or other protective coating on a regular basis.
• If cleaning is necessary we recommend only hand washing, wipe dry and apply a protective coating.
• Items that come in contact with food should be regularly cared for. 
  • Once the item is dry, apply a thin layer of cooking oil, wipe off any excess oil and store in a cool, dry place.
• Contact us if you have any questions. 

Class Policy:

• Hobble Creek Forge reserves the right to cancel classes. In the event that Hobble Creek Forge cancels, paid tuition will be fully refunded. If you cancel your registration with at least one week's notice, all tuition will be refunded. If you cancel your registration less than a week before the class or fail to attend a class, Hobble Creek Forge may retain 50% of your paid tuition and the remainder will be refunded. 
• Registration for classes is on a first come basis. 
•  Wear natural-fiber clothing, pants and closed-toe shoes.
  
• Bring water and plan for lunch if taking a full-day class.  
• Safety glasses and hearing protection will be provided. 
  

Privacy:

• ALL information submitted to Hobble Creek Forge will NEVER be shared or sold to anyone else.